Experience
Leadership experience — impact first
Structured to reflect COO-level scope: multi-line operations, governance, outsourcing oversight, resilience, and transformation.
Selected roles
Chief Operating Officer / Head of Operations — Banking (Singapore)
- Set up and governed operational support processes across Private Banking, Retail Banking, Corporate A&L, Trade Finance, and Branch-wide operations with effective oversight of outsourced activities.
- Strengthened control effectiveness by testing processes, decongesting workflows with Risk/Compliance/Technology, and improving service outcomes.
- Led outsourcing performance governance using KPIs, SLAs, KRIs, incident trends, onsite visits and cost oversight; ensured alignment to the outsourcing framework.
- Ensured operations adhered to policies/process notes; implemented new regulatory requirements in collaboration with control groups.
- Acted as BCM coordinator for branch operations; implemented and tested continuity procedures.
- Liaised with internal/external auditors; supported independent reviews and timely remediation.
Senior Operations Leadership — International Operations / Transformation (India)
- Built scalable operating models and governance across international operations support, enabling consistent processing and control outcomes.
- Delivered operational improvements through structured root-cause analysis and coaching frameworks.
- Partnered with business, technology and control functions to implement new product/process capabilities safely.