Executive Experience
A 20+ year upward journey in banking operations — from platform execution to COO leadership
20+ year upward journey
to COO leadership
Cross-border operations leadership across Singapore, UAE/GCC, UK, US, Canada, Hong Kong and India — specialising in regulatory governance, operational risk & resilience, payments modernisation and large-scale delivery.
COO / Ops Leadership
MAS/ABS regulatory posture
ISO 20022 + payments uplift
Outsourcing & vendor governance
RCSA / KRIs / incidents
BCM & resilience testing
Regulatory credibility
Maintained strong compliance posture across multiple examinations and testing cycles.
Transformation at scale
Delivered Target Operating Model improvements, automation enablement, and governance outcomes tied to productivity, incidents and cost discipline.
Global operating complexity
Led delivery across jurisdictions, products, currencies and time zones — retail, corporate, trade, treasury and wealth.
Career Journey (Upward & Progressive)
Designed for fast recruiter scanning — what I owned, what I changed, and what improved.
Jul 2020 – Present
Chief Operating Officer
ICICI Bank Ltd — Singapore Branch
Singapore
Retail
Corporate
Trade Finance
Treasury
Wealth
Payments / Clearing
Regulatory reporting
Regulatory outcome
Audit-ready controls
Evidence discipline, remediation governance and predictable audit engagement.
Operating model
TOM + outsourcing
Branch-wide operating model integrating offshore capability + controls + governance.
Measured impact
TAT / incidents / OPEX
Outcomes delivered through process redesign, controls uplift and operating discipline.
- Single point of accountability for branch-wide operations, regulatory governance and transformation across business lines.
- Owned regulatory reporting lifecycle and audit readiness; strengthened evidence discipline and remediation governance.
- Led payments modernisation including ISO 20022 readiness mindset, cutover governance and BAU-safe delivery.
- Chaired / led governance forums: outsourcing risk, BCM and operational resilience readiness.
- Delivered digital initiatives and dashboards improving visibility into TAT/SLA, incidents, near-misses and bottlenecks.
Apr 2015 – Jul 2020
Head of Operations — International Operations Group (Global Hub)
ICICI Bank Ltd — Hyderabad, India
Global delivery
Singapore
Hong Kong
UAE / GCC
UK
US
Canada
Hub scale
Multi-geo delivery
Centralised capability supporting multiple international branches.
COE build
Productivity uplift
Established a Centre of Excellence with standardised SOPs and QA governance.
Controls & QA
Repeatable governance
Standard controls, maker-checker discipline, dashboards and operational scorecards.
- Led global operations delivery across retail operations, trade processing, international payments and private banking operations.
- Standardised workflows and documentation with version control; reduced incidents and improved continuity readiness.
- Built dashboards for SLA/KRI visibility and bottleneck management; strengthened first-line governance across geographies.
- Oversaw offshore operations governance aligned with regulatory expectations across jurisdictions.
Apr 2010 – Mar 2015
Chief Manager — Wealth Operations, Compliance & Process Transformation
ICICI Bank Ltd — Hyderabad, India
Wealth + Compliance
Wealth Ops
Mutual Funds
KYC / FATCA / CRS
Payments controls
Risk framework
Risk framework
Control uplift
Embedded risk and compliance into daily operations and exception handling.
Compliance delivery
FATCA / CRS
Built repeatable due diligence workflows and governance for tax compliance.
Efficiency
Automation mindset
Reduced manual interventions through process redesign and tech enablement.
- Ran domestic and international wealth operations with strong governance across booking/marketing centres.
- Strengthened AML/CFT and sanctions control posture through exception governance and operating discipline.
- Drove technology enablement to reduce manual reconciliations and improve accuracy and cycle times.
Jun 2005 – Mar 2010
Team Lead — Global Remittance Operations & Regulatory Frameworks
ICICI Bank Ltd — Mumbai, India
Remittances
Cross-border payments
AML / sanctions
Fraud controls
Platform operations
Platform delivery
Scale operations
Supported large cross-border payments operations with strong accuracy discipline.
Controls
Exception governance
Built monitoring and reconciliation routines to reduce disputes and rework.
Growth
Foundation years
Built a deep platform understanding that enabled later global leadership roles.
- Helped operationalise cross-border remittance platform workflows and governance routines.
- Built monitoring and exception handling discipline with early automation thinking.
- Maintained alignment with evolving regulatory expectations for payments operations.
Global footprint and leadership progression
Upward trajectory (what changes at each step)
Platform execution → multi-product operations → global delivery hub leadership → branch COO accountability.
Each move increased scope: risk ownership, regulatory posture, and transformation delivery.
What recruiters can rely on
Calm execution under scrutiny, evidence-led controls, BAU-safe transformation delivery,
and predictable governance across teams, vendors, regulators and audits.
Want the fastest view of role fit?
If you're hiring for COO / Deputy COO / Head of Operations / Director–SVP Operations leadership in BFSI or FinTech, I engage discreetly and respond quickly.