Experience

Four mandates. One institution. Twenty-one years.

Each mandate below has its own page — the remit, the work, and the outcomes — written the way a diligence conversation would go.

Jul 2020 — Present
Singapore · ICICI Bank

Head of Operations | Banking Operations, Payments, Trade Finance & Payments Transformation

Accountable to the Chief Executive for branch operations across private banking, retail, corporate, treasury, payments, trade and lending, leading teams across Singapore and India delivery hubs.

  • MEPS+ migration to the new messaging standard — first-wave bank, no client disruption, materially faster processing
  • A sustained record of clean regulatory outcomes
  • Target Operating Model with RPA and ML — turnaround, operational losses and cost all materially reduced
Apr 2015 — Jul 2020
Hyderabad · ICICI Bank

Head of Operations, International Operations | International Operations Centre & Shared Services

Built and led the centralised International Operations Centre serving the UK, US, Canada, Germany, DIFC, Bahrain, Hong Kong and Singapore, at a large multi-market scale.

  • Geography-based centres consolidated into one hub within a year
  • Substantial productivity uplift; operational incidents materially reduced
  • Audits and inspections — MAS, FCA, RBI, DFSA, OSFI — with clean outcomes
Apr 2010 — Mar 2015
Hyderabad · ICICI Bank

Chief Manager | Wealth Operations, Compliance & Process Transformation

Domestic wealth operations, mutual-fund processing, international private banking and cross-border payments — with the operational-risk control framework designed and embedded on top.

  • RCSA, KRIs, incident capture and loss-event analysis framework
  • FATCA, CRS, AML and CFT requirements embedded into daily workflows
  • Daily NAV reconciliations and investor reporting governance
Jun 2005 — Mar 2010
Mumbai · ICICI Bank

Product Manager | Global Remittance Operations, Money2India & Regulatory Frameworks

Conceptualised and operationalised Money2India — the operating model from transaction intake through screening, routing, reconciliation and beneficiary payout.

  • Exceptional processing accuracy across high-volume cross-border flows
  • Disputes materially reduced through fraud-detection and beneficiary-validation controls
  • Compliance backbone against FATF, RBI and MAS requirements — no AML/CFT lapses