COO / Head of Operations — Banking & FinTech

COO & Head of Operations for regulated banking and payments

COO & Head of Operations
for regulated banking

I lead large-scale banking and FinTech operations with a governance-first mindset — owning end-to-end execution, regulatory posture, operational risk, resilience and payments modernisation across regulated financial institutions, without disrupting customer or revenue outcomes.

COO, Deputy COO and Head of Operations roles in Banking, BFSI and FinTech operations leadership

Regulatory governance (MAS / ABS) Operational risk & resilience (RCSA / BCM) Payments operations (ISO 20022) Outsourcing / TPRM governance BAU-safe transformation delivery

20+ yrs

Global banking operations leadership

MAS / ABS

Regulatory governance & compliance

ISO 20022

Payments & clearing operations

TPRM / BCM

Operational resilience & outsourcing

Enterprise operations coverage across Retail, Corporate, Trade, Treasury and Wealth.
Evidence-led controls: audit readiness, remediation governance, senior escalation discipline.
Transformation delivered safely: change governance, cutovers, vendor oversight, operational readiness from day one.

Confidential Recruiter Contact View Capability Map Download Resume (PDF)

Recruiter quick scan

Best fit: COO / Deputy COO / Head of Operations / Director–SVP Operations roles in regulated BFSI & FinTech, where regulatory governance, operational risk ownership and transformation execution must coexist.

Career Journey Transformation Proof

COO-level outcomes I deliver

Six outcomes recruiters, CEOs and boards typically hire me for in regulated financial services.

Audit-ready operating discipline

Clear ownership, evidence-led controls, and remediation governance — with predictable regulator and auditor engagement.

Operational risk ownership (1st line)

Practical RCSA/KRI posture, incident governance, root-cause leadership, and closure discipline across operations.

Resilience that holds under stress

BCM testing, crisis playbooks, escalation governance and continuity readiness for critical banking services.

Payments modernisation (ISO 20022)

Change governance, cutover readiness, STP uplift, and safe delivery across payments, clearing and settlement operations.

TPRM / outsourcing governance

SLA/KPI/KRI monitoring, onsite reviews, cost discipline, performance management, and exit resilience planning.

Operational visibility & execution cadence

Dashboards, bottleneck control, measurable service outcomes, and a weekly operating rhythm that scales across teams.

How recruiters and hiring managers use this site

Built for quick scanning, with depth for diligence and interview preparation.

Capability map (fast)

Visit Core Capabilities to review a COO-grade capability map for banking, BFSI and FinTech operations.

Open Capability Map

Transformation proof (deep)

Visit Transformation Portfolio for case-study proof: governance + execution + outcomes across payments, risk and operating model changes.

Open Transformations

Confidential recruiter outreach welcome

If you’re hiring for a COO / Head of Operations mandate in regulated banking, BFSI or FinTech, the fastest path is a short note with scope, location and compensation band (if available). I respond quickly and keep discussions confidential.

Recruiter Contact Executive Experience Resume (PDF)