Skills & Domain Mastery
A COO-grade capability map — built for recruiter scanning
This is the complete skills view across operations leadership, governance, risk/resilience, payments modernisation, outsourcing and product operations.
Capability Map
Open any area to see what I’ve led and how I approach governance, controls and execution.
Enterprise Operations Leadership
- End-to-end operating model design across product lines
- Process governance, decongestion, service excellence
- Senior escalation and complaints governance (CEO Office / regulators)
- Management forums: decision-making, accountability, conduct
Regulatory Governance & Reporting
- Regulatory change implementation and operational compliance
- Audit & examiner engagement, evidence-based controls
- Policy adherence and operational guidance governance
Operational Risk (RCSA / KRI / Incidents)
- RCSA design and execution; KRI frameworks
- Incident management, RCA, corrective actions
- Control testing, issue remediation governance
Payments, Clearing & Settlements
- Payments operations modernisation; STP uplift
- ISO 20022 readiness; SWIFT gpi operating readiness (where applicable)
- Controls uplift for internet banking transfers/payments (Bio Quest)
AML/KYC Ops Governance
- KYC operations governance and control partnering
- Transaction monitoring operations support (governance lens)
Outsourcing / Third Party Risk Management
- SLA/KPI/KRI design and monitoring
- Vendor governance, onsite reviews, cost management
- Resilience and exit planning
BCM / Crisis & Resilience
- BCP coordination; scenario testing
- Crisis/incident communications readiness
Trade Finance Operations
- Trade operations governance, process controls
- Registry/digital initiatives operating readiness
Wealth & Client Servicing Ops
- Private banking / wealth operations support
- Client experience governance and issue resolution
Digital / Automation / AI Governance
- Automation-minded operating design (controls first)
- AI governance participation and risk-first adoption principles
My operating stance
Controls are designed, not bolted on
Process flow, evidence, and ownership are aligned early — so audits and exams become predictable.
Resilience is measurable
BCM testing, incident response, KRIs and clear escalation routes to prevent repeat issues.
Transformation is owned end-to-end
From requirements to cutover to BAU stabilisation — with risk, compliance and tech aligned.