Leadership Profile
Board-ready COO narrative
I operate as a control-strong business partner — building resilient day-to-day execution, tightening governance, and owning transformation across payments and operations, while protecting customer outcomes and regulatory posture.
How I run Operations
Clear ownership, disciplined execution, and evidence-led decision-making.
Governance that stands up to scrutiny
Evidence-led controls, clear accountability, disciplined issue remediation,
and audit-readiness embedded into BAU.
Risk-first transformation
Change execution with strong cutover governance, clear sign-offs,
and operational readiness built in from day one.
Customer outcomes with senior escalation discipline
Structured complaints governance, root-cause ownership,
and senior-level escalation handling for complex issues.
Leadership style
Calm under regulatory pressure
Comfortable operating in highly scrutinised environments
with regulators, auditors, and senior management.
Decisive, not noisy
Bias for clarity and outcomes over excessive documentation
or theoretical perfection.
Teams that scale safely
Building leaders beneath me, not dependencies —
with coaching, accountability, and trust.
For Board-level or confidential COO discussions
I engage selectively and discreetly on senior leadership mandates.