Head of Operations at ICICI Bank Singapore — 21 years at one institution, across five markets, in the rooms where payments, controls and regulators meet.
Head of Operations (COO remit) at ICICI Bank Singapore, with 21 years at one institution across Singapore, the GCC, the UK, Canada and India. I run branch-wide banking operations and governance — retail, corporate, trade finance, treasury and wealth — under MAS supervision, and I have led the programmes that modernised them: the MEPS+ migration to the new messaging standard with no client disruption, a Target Operating Model that materially cut turnaround times, and a sustained record of clean regulatory outcomes.
Before Singapore, I built ICICI's International Operations Centre in Hyderabad — the capability hub for the bank's international markets — and established its Centre of Excellence, with a step-change in productivity. Earlier, I was part of the team that conceptualised Money2India and designed its operations end to end, a platform that became a flagship remittance channel under FATF, RBI and MAS standards.
I represent the bank on the MAS MindForge AI Governance Taskforce and was a core contributor to the ABS Trade Finance Registry. My certifications cover operational risk, business continuity, AML/KYC and trade-based financial crime compliance (CTFC; CDCS in progress), and I completed ISB's Leadership in AI programme in 2025.
What I am known for: payments modernisation, regulatory reporting (MAS 610/643A), operational resilience and first-line governance, delivered across borders. Based in Singapore (Employment Pass). Interested in Head of Operations, Head of Payments and COO mandates across Singapore, the UAE, India and Europe.
Bank representative on the Monetary Authority of Singapore's MindForge AI Governance Taskforce — contributing an operator's view to how AI should be governed in financial services.
Core contributor to the Association of Banks in Singapore Trade Finance Registry — the industry utility built to reduce fraud and double-financing risk in trade.