COO / Head of Operations — Banking
Regulatory Governance • Operational Risk & Resilience • Payments & Digital Transformation
A regulator-credible operations leader who builds resilient operating models and delivers modernization across payments, controls, and service — without disrupting customers.
20+ yrs
Cross-border ops
MAS/ABS
Reg-ready governance
ISO 20022
Payments readiness
TPRM/BCM
Resilience
- Multi-product operations leadership across Retail, Corporate, Trade, Treasury & Wealth.
- Evidence-led controls, audit readiness, remediation discipline, senior escalation governance.
- Modernisation delivered safely: payments uplift, outsourcing oversight, BCM testing.
Leadership Pillars
How I operate as a COO / Head of Operations — governance first, transformation owned end‑to‑end.
Regulatory & Audit Readiness
Regulatory reporting discipline, audit liaison, control evidence, remediation governance, and senior escalation handling.
Operational Risk & Resilience
RCSA/KRIs, incident governance, root-cause leadership, BCM testing, crisis playbooks, and team coaching.
Payments & Digital Transformation
Payments operations modernisation (ISO 20022 readiness), STP uplift, controls uplift, change governance.
Outsourcing & Third‑Party Governance
SLA/KPI/KRI monitoring, onsite reviews, cost governance, performance management, resilience and exit planning.
Featured Transformation Work
Case-study style projects covering payments modernization, AI governance, outsourcing controls, and security uplift.
ISO 20022 Readiness & Payments Modernisation
Operational readiness, control uplift, cutover governance and stakeholder alignment across payments processing.
MAS MindForge — AI Governance Contribution
Participation / contribution to responsible AI governance initiatives with risk-first operating principles.
ABS Trade Finance Registry
Operational input and governance alignment for trade finance digital registry initiatives.
Payments Security Uplift — Bio Quest Integration
Integrating Bio Quest for added security on internet banking payments and money transfers (process + risk + tech coordination).
Outsourcing Oversight Operating Model
KPI/SLA/KRI frameworks and structured vendor governance for offshore processing support.
BCM & Crisis Management Testing
Branch-wide continuity testing, scenario readiness, and operational response coordination.
Fast Recruiter Actions
Confidential roles welcome
For COO / Head of Operations mandates, the fastest route is via email or LinkedIn message. I respond quickly and keep discussions confidential.
Download center
Resume, leadership summary, and role-fit talking points in one place.