Singapore · MAS-Regulated Banking

Operations leadership for banking that is changing fast — and cannot afford to break.

Head of Operations | Banking Operations & Payments Transformation

I run branch-wide banking operations and governance at ICICI Bank Singapore — retail, corporate, trade finance, treasury and wealth — and I write about the questions reshaping the industry: payments modernisation, trade finance, compliance and artificial intelligence in regulated operations.

Deepanjan Guha
21 yrs
At one institution — ICICI Bank, across Singapore, the GCC, the UK, Canada and India
First wave
Among the first banks in Singapore live on MEPS+ under the new global messaging standard
One hub
The International Operations Centre, built to serve markets across the UK, US, Canada, Germany, DIFC, Bahrain, Hong Kong and Singapore
Clean record
Successive regulatory reviews and inspections handled as business as usual, without disruption
The Work

Four disciplines, one operating philosophy

Transformation that strengthens control instead of trading it away. Each discipline below is a body of operational work — and a body of writing.

Payments Modernisation

MEPS+ and the new payment rails

Led the MEPS+ migration to the new messaging standard as a first-wave bank in Singapore — no client disruption and materially faster payment processing — across MEPS+, SWIFT MX and gpi, FAST, GIRO and correspondent banking.

Trade Finance Operations

Trade, run as a control discipline

Letters of credit, guarantees, documentary collections and discounting at branch scale, with a core contribution to the ABS Trade Finance Registry — and a writing desk that covers everything from LC workflows to Islamic trade funding.

Compliance & AML Operations

First-line governance that holds

KYC/AML operations, sanctions and screening governance, MAS 610/643A reporting, FATCA and CRS embedded into daily workflows — the operational machinery behind a sustained record of clean regulatory outcomes.

AI in Regulated Operations

Artificial intelligence, with named owners

Bank representative on the MAS MindForge AI Governance Taskforce; ISB Leadership in AI graduate; a target operating model built on RPA and machine learning that cut turnaround times materially while tightening controls.

Featured Writing

Ideas, published

Long-form thinking on LinkedIn and Substack — written for practitioners, and read by the people who hire them.

The Record

Two decades, four mandates

DeepTrailblazer — The Newsletter

Decoding the future of finance

My Substack: essays on AI, banking evolution, payments and regulatory navigation — the same desk as this site, in longer form and in your inbox.